
Frequently Asked Questions
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The insurances we accept, as well as the phone numbers to check your coverage, are listed below. In addition, you may check out our Insurance and Payment page for more information.
AETNA: (888) 632-3862
Blue Cross Blue Shield (BCBS): (800) 452-6333
Blue Card Oregon: (800) 448-0525
Blue Card Other: (800) 206-1244
Blue Cross Blue Shield (BCBS) FEP: (877) 668-4654
Bridgespan: (855) 857-9943
CIGNA: (855) 272-7677
CIGNA Behavioral Health: (800) 926-2273
CIGNA Authorizations: (800) 241-4057, Ext. 7962452
Dept. of Labor and Industries: (800) 848-0811, Option #1
Harrison Trust: (800) 547-4457
UHC Claims: (877) 842-3962
Moda Health: (503) 243-3962
Pacific Source: (888) 977-9299, Fax (541) 225-3654
Providence Behavioral Health: (800) 878-4445
Blue Cross Blue Shield (BCBS) Anthem: (800) 448-0525
HMA: (888) 486-7927
Samaritan: (541) 788-5207
Washington Dept. of Labor: (800) 848-0811
UBH/Optum: (800) 999-9585, Claims (866) 680-0995
Yes we take Mastercard, Visa, American Express, HSA and FSA cards. We can also keep cards on file and charge at the time of your appointments. For more information on insurance and payment, visit our Insurance & Payments page.
No, not unless you have specifically directed us to do so in writing. The foundation of a secure, successful mental health treatment is confidentiality. If you are 18 years of age or older, unless you sign a written authorization form that complies with specific legal requirements, we cannot and will not disclose to anybody what you have discussed or even the fact that you are in treatment without your permission.Dr. Salbador and his staff have an ethical obligation to provide client confidentiality and privacy. The privacy norm does, however, have a number of exceptions, which include:
Reporting alleged abuse involving elders or children
Reporting an imminent threat to the client or to others
Reporting information necessary for judicial procedures
During your initial therapy session, Dr. Salbador will go over confidentiality in further detail.
It actually depends on what you hope to gain from treatment, but it is quite unlikely that you won't feel better after you leave. Treatment might assist some clients in resolving a particular issue so they can proceed with greater assurance. Psychiatric treatment can aid in the transformation of the lives and relationships of most patients.
Your psychiatrist will typically give his patients enough medication to last until your next session.
It is crucial to take your medication as directed by your doctor if you have been prescribed it. Don't take the chance of running out. Please contact your pharmacy and submit your request at least 5 (FIVE) business days before your regular prescription expires if you need a refill. Your pharmacist will fax a request for a refill authorization to your psychiatrist (our fax number is 541-343-6434). The pharmacy needs 48 to 72 hours to process your refill after getting in touch with your psychiatrist. This office is unable to call you directly to inform you that your prescription has been filled because of the amount of requests received each day. Please check with your pharmacist at the end of the business day for the status.Â
Before a prescription is refilled, patients who haven't been seen in the clinic in the previous three months can be requested to make an appointment. After a prolonged absence and until you are seen, your psychiatrist has the discretion to refuse any refill requests. Drug refills are not available on the weekends, federal holidays, or after business hours.
Your psychiatrist will respond to the insurance company's request for prior authorization if it is necessary. Your insurance provider may need up to two weeks to process your requests. The choice of your insurance company to cover the cost of your medicine is not the responsibility of either your psychiatric provider or NW Psychiatry.
When you set a time aside for an appointment, you are doing so for yourself. Every effort is made to schedule a time that works with your schedule. You won't be charged if you cancel an appointment with more than 48 hours' notice since it gives us time to find a replacement.
However, you will be charged a $250 fee for the missed appointment if you cancel an appointment with less than 48 hours or two business days notice(insurance cannot be billed for missed appointments). Calls to cancel for the following day over the weekends or on holidays are not accepted).
